Refund and Returns Policy

Refund and Returns Policy

Effective Date: 01/Dec/2024

At Label Divya Jain, we are committed to ensuring customer satisfaction. This Refund and Return Policy outlines the terms under which refunds, returns, and exchanges are handled for our products and services. By purchasing from Label Divya Jain, you agree to abide by the following terms and conditions:

1. General Eligibility for Refunds and Returns

1.1. Products

  • Items eligible for return or refund must be unused, undamaged, and in their original packaging.
  • Proof of purchase (invoice or receipt) is required for all returns or refund requests.
  • Refund or return requests must be initiated within 15 days of delivery.
  • Exchanged product will be delivered in 5 days.

  • Refund Processing

    • Refunds will be credited within 7-10 business days after the return has been received and inspected.

    • Refunds will be issued via the original payment method.

 

                  Terms and conditions

1. General Terms

  • Prices and availability of products are subject to change without prior notice.
  • We strive to ensure accurate product descriptions, but errors may occur. If a pricing error is found, we will notify you before processing the order.

2. Product Availability & Pricing

  • Prices and availability of products are subject to change without prior notice.
  • We strive to ensure accurate product descriptions, but errors may occur. If a pricing error is found, we will notify you before processing the order.

3. Order & Payment Policy

  • All orders are subject to acceptance and product availability.
  • Payments must be made through secure online payment gateways or cash on delivery (if applicable).
  • In case of payment failure, we are not responsible for delays or unconfirmed orders.

4. Shipping & Delivery

  • We aim to deliver your order within the estimated timeframe mentioned in our Shipping Policy.
  • Delays due to unforeseen circumstances (e.g., courier delays, weather conditions) are beyond our control.

7. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
  • Any disputes shall be governed under the laws of India.

                     Privacy policy 

1. Information We Collect

We collect various types of information to provide and improve our services, including:

1.1 Personal Information

When you place an order or sign up on our website, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Payment Details (processed securely through a third-party payment gateway)

1.2 Non-Personal Information

We also collect non-personal data such as:

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Data (via cookies and analytics)

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Improve our website and services
  • Provide customer support
  • Send order updates and promotional offers (only if you opt-in)
  • Prevent fraud and ensure secure transactions

3. Payment Security

We use trusted third-party payment gateway providers to process online payments. Your payment details are encrypted and handled securely by these providers. We do not store or have access to your credit/debit card details.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience. Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Offer personalized recommendations

You can manage or disable cookies through your browser settings.

5. Sharing Your Information

We do not sell, trade, or rent your personal data. However, we may share your information with:

  • Payment Gateways – To process transactions securely.
  • Delivery Partners – To fulfill your orders.
  • Legal Authorities – If required by law for fraud prevention or compliance.

6. Data Security

We implement strong security measures to protect your data, including:

  • SSL encryption for secure transactions
  • Limited access to personal data
  • Regular security audits

                    shipping policy 

We are committed to delivering your order as quickly and efficiently as possible.

Delivery Timeline:

We offer nationwide delivery within 4–5 business days from the date of dispatch.

Once your order is shipped, you will receive a tracking link to monitor your delivery status. We work with reliable courier partners to ensure your products reach you safely and on time.

If you have any questions regarding your delivery, feel free to contact our support team.

Amendments

Label Divya Jain reserves the right to modify this policy at any time. Updates will be posted on our website, and the revised policy will take effect immediately upon publication.

Need Help?
For any questions or clarifications regarding our Refund and Return Policy, please contact us at:

  • Email: labeldivyajain@gmail.com
  • Phone: 7982369140

We value your trust in Label Divya Jain and are here to ensure your experience is smooth and satisfactory!